Privacy Policy

1. Who We Are

Karwan-e-Arafat (“we,” “us,” “our”) operates the website karwanearafat.com. We are a tour arrangement service based at 34 Maple Ave, Hunter, NY 12442. Our owner is Max Peskowitz. You can contact us at max_peskowitz@karwanearafat.com or (646) 515-3858.

2. What Data We Collect

We collect only the data necessary to respond to inquiries and provide our services:

• Contact form data: Name, email address, and the content of your message. We need this to reply to your inquiry and, if you book a tour, to communicate booking details.
• Phone and email: If you call or email us directly, we may keep records of the conversation (for example, notes about your inquiry or booking) to serve you and for our business records.
• Booking information: When you book a tour, we collect names, contact details, travel dates, passport information (if required for visa processing), and payment records. This is necessary to arrange your travel and comply with legal requirements.
• Technical data: Our website may use cookies and similar technologies. See our Cookie Policy for details.

3. Why We Collect Your Data

We use your data to:

• Respond to your inquiries
• Process and manage your bookings
• Send you booking confirmations and travel-related information
• Improve our website and services (e.g., analytics, if you consent)
• Comply with legal obligations (e.g., tax, record-keeping)

4. How We Store Your Data

We store your data on secure servers and in password-protected systems. We retain data only as long as needed for the purposes above (e.g., responding to inquiries, fulfilling bookings, legal compliance). When data is no longer needed, we delete or anonymize it.

5. Who We May Share Your Data With

We may share your data with:

• Travel suppliers: Airlines, hotels, and visa processors, to arrange your travel. We provide only the data they need to perform their services.
• Service providers: Hosting providers, email services, or analytics tools (if you consent) that help us run our website and business. These providers are bound by contracts that require them to protect your data.
• Legal authorities: When required by law (e.g., court order, regulatory request).

We do not sell your personal data to third parties.

6. Your Rights (GDPR / CCPA)

If you are in the European Economic Area or California, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability (in some cases)
• Withdraw consent for optional cookies or marketing

To exercise these rights, contact us at max_peskowitz@karwanearafat.com. We will respond within 30 days. You may also file a complaint with your local data protection authority.

7. Children

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Continued use of our website or services after changes indicates acceptance of the updated policy.

9. Contact Us

For questions about this Privacy Policy or your personal data, contact:

Karwan-e-Arafat
34 Maple Ave, Hunter, NY 12442
Email: max_peskowitz@karwanearafat.com
Phone: (646) 515-3858