Frequently Asked Questions
Answers to common questions about our Umrah tours
Send us an email at max_peskowitz@karwanearafat.com with your preferred package (7-day, 14-day, or 21-day), travel dates, and number of travelers. We reply within 1–2 business days with a detailed quote and availability. Once you confirm, we send a written summary of the itinerary and cost. Bookings are finalized only after you have agreed to the terms in writing.
We accept cash only. No credit cards, checks, or online payments. Payment terms and schedule are confirmed in writing before you commit. This keeps our process simple and avoids chargebacks or payment disputes.
Our physical address is 34 Maple Ave, Hunter, NY 12442. We serve clients across the United States. You can reach us by phone at (646) 515-3858 or by email at max_peskowitz@karwanearafat.com.
Packages typically include round-trip flights from the New York area, accommodation in Mecca and Medina, visa assistance, and ground transfers. Exact inclusions depend on the package and availability. We provide a detailed breakdown in every quote before you confirm.
Cancellation terms depend on how close to departure you cancel. Refunds (if any) are subject to third-party supplier policies (airlines, hotels). We explain the full terms in our Terms of Service and in the written confirmation you receive before booking. We recommend reviewing the cancellation policy before you commit.
Yes. We provide visa assistance as part of our packages. We guide you through the required documents and work with our partners to facilitate the process. Visa approval remains the responsibility of the relevant authorities.
We aim to reply within 1–2 business days. During busy periods, it may take slightly longer. You can also call us at (646) 515-3858 for quicker contact.